location & Currency:
Copse Works is located in Yamanashi Japan.
The currency used within Japan and this website is ¥ (Japanese Yen).
Delivery & Postage:
The checkout in the online store can calculate shipping charge automatically within Japan and several other locations over seas.
If you are located outside of Japan and our checkout can't prosess your order, please get in touch. We will find out the shipping charge for your location.
Note: If you are ordering from outside of Japan, you may be charged import tax.
Collection:
Collection is also available form the studio, This is by appointment only. This way we can make sure we are able to meet with you.
Guarantee:
If you have any problems or question about a product it's best to contact us, That way we can discuss how to help you best. As a guide our products have a 1 year guarantee from the date of purchase against manufacture faults. This does not include accidental damage or wear from use. However if you do damage something and it's able to be fixed we will try our best to help you.
Refunds & returns:
If you are not satisfied with your purchase at the time you receive it please contact us, so we can help you.
Unused items can be returned to us for a replacement or refund, please contact us within 3 days of receiving the item to let us know you will be returning your order.
Return shipping costs are the responsibility of the buyer.
Time scale:
Some items in the online store are "made to order" (this means the item is made once an order has been placed).
We aim to make orders as quickly as possible. At times there is a high level of demand, We take orders on a first-come-first-served basis.
Other Items are "In-Stock" So these will be sent as soon as possible.
If you have any questions at any point, please feel free to contact me and I'll do my best to help you.
For information on commission work